@article{Chen2018, author = "Pei-yu Chen and Samita Dhanasobhon and Michael Smith", title = "{All Reviews are Not Created Equal: The Disaggregate Impact of Reviews and Reviewers at Amazon.com}", year = "2018", month = "6", url = "https://kilthub.cmu.edu/articles/journal_contribution/All_Reviews_are_Not_Created_Equal_The_Disaggregate_Impact_of_Reviews_and_Reviewers_at_Amazon_com/6471002", doi = "10.1184/R1/6471002.v1" }