Troll, Denise How and Why Libraries are Changing: What We Know and What We Need to Know Library Science Research Librarianship;Information Sciences 2002-01-01
    https://kilthub.cmu.edu/articles/journal_contribution/How_and_Why_Libraries_are_Changing_What_We_Know_and_What_We_Need_to_Know/6472553
10.1184/R1/6472553.v1