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Speech vs. Touch-tone: Telephony Interfaces for Information Access by Low Literate Users
journal contribution
posted on 1993-04-01, 00:00 authored by Roni Rosenfeld, Jahanzeb Sherwani, Sooraj Palijo, Sarwat Mirza, Tanveer Ahmed, Nosheen AliInformation access by low literate users is a hard
problem. Critical information, such as in the field of healthcare, can often mean the difference between life and death. In our research, we have developed and tested various spoken language
interface prototypes with low literate community health worker. In this paper, we present results from our research that show that well-designed speech interfaces are preferable to touch-tone
equivalents. Additionally, we show that it is especially important to localize the system’s spoken language output for low literate
users.