Carnegie Mellon University
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We've Got 99 Problems, but Reporting Ain't One

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conference contribution
posted on 2022-03-07, 21:56 authored by Dom JebbiaDom Jebbia, Jonathan SingletaryJonathan Singletary
When confronted with access problems, students, faculty/staff, and librarians feel victimized by library interfaces, isolated, and cut off from critical resources. This session demonstrates how Carnegie Mellon University Libraries improved user experience, redefined intradepartmental dialogue, identified systemic discovery problems, and informed collection development.

Presented at the 2020 Electronic Resources and Libraries (ER&L) Conference

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Date

2020-03-11

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    Keywords

    Electronic resourcesElectronic Resources Life CycleLibrary service developmentElectronic Resources & LibrariesInformation SystemsInformation Systems ManagementLibrarianshipLibrary and Information StudiesLibrary and Information Studies not elsewhere classifiedOrganisation of Information and Knowledge ResourcesDatabase Management

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    CC BY 4.0

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