We've Got 99 Problems, but Reporting Ain't One
conference contributionposted on 2022-03-07, 21:56 authored by Dom JebbiaDom Jebbia, Jonathan SingletaryJonathan Singletary
When confronted with access problems, students, faculty/staff, and librarians feel victimized by library interfaces, isolated, and cut off from critical resources. This session demonstrates how Carnegie Mellon University Libraries improved user experience, redefined intradepartmental dialogue, identified systemic discovery problems, and informed collection development.
Presented at the 2020 Electronic Resources and Libraries (ER&L) Conference