posted on 01.01.2004, 00:00by Xiaodong Jiang, Jason I Hong, Leila A. Takayama, James A. Landay
In this paper, we demonstrate how field studies, interviews,
and low-fidelity prototypes can be used to inform the design
of ubiquitous computing systems for firefighters. We
describe the artifacts and processes used by firefighters to
assess, plan, and communicate during emergency situations,
showing how accountability affects these decisions, how
their current Incident Command System supports these
tasks, and some drawbacks of existing solutions. These
factors informed the design of a large electronic display for
supporting the incident commander, the person who
coordinates the overall response strategy in an emergency.
Although our focus was on firefighters, our results are
applicable for other aspects of emergency response as well,
due to common procedures and training.