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Detecting Action ­Items in E­mail

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journal contribution
posted on 01.01.1972, 00:00 by Paul N Bennett, Jaime G. Carbonell
E-mail users have a difficult time managing their inboxes in the face of mounting challenges. These include prioritizing e-mails from a variety of senders, filtering junk e-mail, and quickly taking action on items that demand the user's attention. Automated action-item detection targets the third of these problems by detecting e-mails which require an action or response, and within those e-mails, highlighting the specific text that indicates the request.


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