posted on 1997-05-01, 00:00authored byGloriana St. Clair
Writing in the July 1996 issue of JAL, Thomas W.
Shaughnessy noted the emergence of a "new library
organization" and the creation of "an entirely new
way of operating, a new organizational culture.' The purpose
of the new organization is "to reduce bureaucracy, empower
staff, create a team-based culture, develop a deeper ownership
of the library by staff, and become more responsive to the
library's customers."