Carnegie Mellon University
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How Interface Agents Affect Interaction between Humans and Computers

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journal contribution
posted on 2007-01-01, 00:00 authored by Jodi Forluzzi, John Zimmerman, Vince Mancuso, Sonya Kwak
For many years, the HCI community has harbored a vision of interacting with intelligent, embodied computer agents. However, the reality of this vision remains elusive. From an interaction design perspective, little is known about how to specifically design an embodied agent to support the task it will perform and the social interactions that will result. This paper presents design research that explores the relationship between the visual features of embodied agents and the tasks they perform, and the social attributions that result. Our results show a clear link between agent task and agent form and reveals that people often prefer agents who conform to gender stereotypes associated with tasks. Based on the results of this work, we provide a set of emerging design considerations to help guide interaction designers in creating the visual form of embodied agents.


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© ACM, (2007). This is the author’s version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in the Proceedings of the 2007 conference on Designing pleasurable products and interfaces {978-1-59593-942-5 (2007)}



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