posted on 2005-01-01, 00:00authored byJennifer Mankoff, Holly Fait, Tu Tran
Web access for users with disabilities is an important goal
and challenging problem for web content developers and
designers. This paper presents a comparison of different
methods for finding accessibility problems affecting users
who are blind. Our comparison focuses on techniques that
might be of use to Web developers without accessibility
experience, a large and important group that represents a
major source of inaccessible pages. We compare a
laboratory study with blind users to an automated tool,
expert review by web designers with and without a screen
reader, and remote testing by blind users. Multiple
developers, using a screen reader, were most consistently
successful at finding most classes of problems, and tended
to find about 50% of known problems. Surprisingly, a
remote study with blind users was one of the least effective
methods. All of the techniques, however, had different,
complementary strengths and weaknesses.