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Learning to Understand Web Site Update Requests

journal contribution
posted on 01.01.2005, 00:00 by William W. Cohen, Einat Minkov, Anthony Tomasic

Although Natural Language Processing (NLP) for

requests 

for information has been well-studied, there has been little prior work on understanding requests to update information. In this paper, we propose an intelligent system that can process natural language website update requests semi-automatically. In particular, this system can analyze requests, posted via email, to update the factual content of individual tuples in a databasebacked website. Users’ messages are processed using a scheme decomposing their requests into a sequence of entity recognition and text classification tasks. Using a corpus generated by human-subject experiments, we experimentally evaluate the performance of this system, as well as its robustness in handling request types not seen in training, o ruser-specific language styles not seen in training.

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01/01/2005

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