Carnegie Mellon University
Preliminary Feedback on QC Study.pdf.pdf' (1.01 MB)

Preliminary Feedback on QC Study

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journal contribution
posted on 2008-05-01, 00:00 authored by Paul S. Goodman, James W. Dean

We have been doing research on programs of participative management for several years In connection with this ongoing effort. we began discussions last year with the productivity group at Westinghouse about doing a study of the quality circle program After discussions with several sites, it was decided to perform the study in the Transportation Division The focus of the study was jointly decided upon by the site and the research team The agreement was to provide feedback on our' findings to the site, in return for providing us with a place to do the study The purpose of this report is to provide you with some of the information we have gathered in this study. We will try to give an overall picture of the program, focus on some specific problem areas .. and outline some recommendations for improvements in these areas ..




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