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Accenture: An Automation Maturity Journey

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posted on 2021-08-09, 16:01 authored by Rajendra T. Prasad

Accenture, an early adopter of the Capability Maturity Model Integration (CMMI) frame-work, faced numerous challenges related to a rapidly changing market. Its clients were looking to Accenture to help them “hyper-drive” system transformations to achieve greater cost effectiveness, faster speed, better quality, and continuous innovation to stay relevant in the market. To achieve these goals, Accenture launched an automation journey built around what it calls “The 4S Model”: Simple, Seamless, Scalable, Sustainable. The process produced intelligent tools to automation for transformation that enabled Accenture and its clients to transform rapidly and meet the challenges of a changing market and business land-scape. Process improvement initiatives are now implemented across more than 50% of Accenture’s industry client base, with new automation opportunities identified every three hours. Automation strategy, process, and technology programs established have shown an impact on client value delivered, delivery performance, and people performance. Some of the key metrics that have shown a significant improvement consistently are productivity, quality (defects), effort, and schedule. In 2020, the Carnegie Mellon University Software Engineering Institute and IEEE recognized Accenture with the Watts Humphrey Software Process Achievement Award. For more information on the SPA Award, visit


Department of Defense FA8702-15-D-0002


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This material is based upon work funded and supported by the Department of Defense under Contract No. FA8702-15-D-0002 with Carnegie Mellon University for the operation of the Software Engineering Institute, a federally funded research and development center. The view, opinions, and/or findings contained in this material are those of the author(s) and should not be con-strued as an official Government position, policy, or decision, unless designated by other documentation. References herein to any specific commercial product, process, or service by trade name, trade mark, manu-facturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favoring by Carnegie Mellon University or its Software Engineering Institute. This report was prepared for the SEI Administrative Agent AFLCMC/AZS 5 Eglin Street Hanscom AFB, MA 01731-2100 NO WARRANTY. THIS CARNEGIE MELLON UNIVERSITY AND SOFTWARE ENGINEERING INSTITUTE MATERIAL IS FURNISHED ON AN "AS-IS" BASIS. CARNEGIE MELLON UNIVERSITY MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, AS TO ANY MATTER INCLUDING, BUT NOT LIMITED TO, WARRANTY OF FITNESS FOR PURPOSE OR MERCHANTABILITY, EXCLUSIVITY, OR RESULTS OBTAINED FROM USE OF THE MATERIAL. CARNEGIE MELLON UNIVERSITY DOES NOT MAKE ANY WARRANTY OF ANY KIND WITH RESPECT TO FREEDOM FROM PATENT, TRADEMARK, OR COPYRIGHT INFRINGEMENT.



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