Carnegie Mellon University
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Interpreting Capability Maturity Model Integration (CMMI) for Service Organizations: A Systems Engineering and Integration Services Example

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posted on 2003-11-01, 00:00 authored by Mary Anne Herndon, Robert Moore, D. Michael Phillips, Julie Walker, Laura West
Capability Maturity Mode Integration (CMMI) provides a framework for improving the processes organizations use to develop, deliver, and maintain products and services. This technical note presents one organization's interpretation of CMMI best practices for organizations that primarily provide services. Service organizations can use this example interpretation of CMMI practices to inform management and staff about how CMMI practices apply to their work. The interpretation will also help appraisal team members ensure that implemented practices provide the business value necessary to satisfy the goals for quality process improvement that are stated in the CMMI models.




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