Carol Smith is a senior research scientist in Human-Machine Interaction at Carnegie Mellon University’s Software Engineering Institute and an adjunct instructor for CMU’s Human-Computer Interaction Institute. She has been conducting user experience research to improve the human experience across industries since 2001 and working to improve AI systems since 2015.
Carol is recognized globally as a leader in user experience and has presented over 150 talks and workshops in over 40 cities around the world, served two terms on the User Experience Professionals Association (UXPA) international board, and is currently an editor for the Journal of Usability Studies. She holds an M.S. in Human-Computer Interaction from DePaul University.
